We offer a lifetime warranty program on anything that breaks or chips. Items with metal tend to only have a 1 year warranty.
This video shares more about the warranty program.
Helpful tips:
- Use the Parts Book in my.tupperware.com to look up the Mold Number. You can find it with this link after you login to the system.
- You will need to keep the broken piece for 30 days so if Tupperware wants to have you send it in you can.
- Tupperware covers the Part for the warranty NOT the shipping. If they do not want to purchase anything new they would need to pay $10 plus tax and select the direct ship option to have it go right to their home. If they want new items as well (always offer to show them what is new by hosting an event and if that doesn’t interest them would they like to see the current specials) then the warranty item would be just included with the new order for no additional shipping charge.
- It is recommended to only warranty 5 items at a time. A top and a bottom would count as two. I often say Tupperware only authorizes me to take care of 5 at a time. If they come to you with a bag of it or it seems suspicious like they went to a Thrift Store you can always refer them to Tupperware directly by giving them their email address at nacustomercare@tupperware.com
- If the item does not exist BUT something similar to it does you CAN warranty it for the New item instead of giving OBS (Obsolete Credit). For example a Fridge Smart from 10 years ago could be warrantied for a Fridgesmart of today. Feel free to ask on our Company Facebook group or your upline for assistance in figuring this out too.
- The Getting Started Guide referenced in the video can be found here. If you did not receive the Business Kit it was not included in the box.
- This is a picture of what is covered. However, I personally only take care of cracked and chipping because sometimes warping and peeling is due to misuse. If you see those items I recommend having it go to Tupperware directly. If you warranty something they do not feel is warrantable they will charge you for the part
